Hostel Terms & condition

Please read our terms and conditions carefully

THE STANDARD REGULAR BOOKING POLICY


The hostel will charge you for the first night of the reservation. This acts as a deposit and confirms the reservation. The remaining balance will be payable at the time of arrival.

IT IS REGRETTED THAT NO LIABILITY CAN BE ACCEPTED FOR THE PROPERTY OF CUSTOMERS.


Reception remains closed between 1 to 7 am, Door code will be given to customers, if help needed please ring hostel phone number, Receptionist is in premises if needed in emergency or by prearrangement in the evening.


Check-in after 1.00 am has to be done with prior arrangements via email or phone.

Validity proof

Customers are not allowed to check in without valid ID Proof. Hostel will only accept three type of ID :

  • Passport.
  • Driving Licence.
  • National Id card of the country.

Payment

Your online payment transaction is done via PayPal.

Cancellation Policy

The guest can cancel free of charge until 2 days before arrival. The guest will be charged for the first night if they cancel the stay in the 2 days before arrival.

PLEASE NOTE: For Group Booking Reservation must be cancelled before 4 weeks of the arrival date.

Late cancellation:

In the event of a no show, or a late cancellation with less than 48hrs notice prior to the date of arrival, one night payment will be charged, and deposit will not be refunded back for regular bookings. For any group bookings cancellation is accepted only before 4 weeks of the check in date.

No Responsible:

Acacia Hostel is not responsible for any loss due to changes in exchange rate in case of cancellation or refunds.

Match-Ticket Holding Service:

We do hold your match-ticket before your arrival. Please let us know in advance before sending the ticket; the name of the person addressed on the ticket as well as your arrival dates, so that we can hold the tickets for you.

Children:

We will not charge anything for the kids aged below 12 years of age, if they are sharing the same bed with parents. However any extra bed will be chargeable for £20/night. Only 1 extra bed is available for 1 room and has to be confirmed before the arrival, preferably at the time of booking for its availability.

Pets:

Pets are not allowed in the hostel premises except for the guided dog.